---
title: "How to send NPS surveys by email or link?"
slug: "how-to-send-nps-surveys-by-email-or-link"
updated: 2025-10-08T16:41:19Z
published: 2025-10-08T16:41:19Z
canonical: "help.userflow.com/how-to-send-nps-surveys-by-email-or-link"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.userflow.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to send NPS surveys by email or link?

If you go to your dashboard and then to [NPS > NPS by Email](https://app.getbeamer.com/nps#npsNotifications), you can:

- Automatically send NPS by email to users who ignored or closed the in-app survey.
- Send an **email survey** to a single user.
- Upload a **CSV** file with user data to send out an **email survey campaign** for many users simultaneously.
- Generate a **shareable link** for a standalone survey targeted to a specific user.

This article explains how to send and manage NPS email surveys.

### How to send NPS survey by email.

The **NPS by Email feature** allows you to send your NPS surveys via email to one or more users.

#### How to create NPS email to a single user.

To send an NPS survey to a single user, you should:

1. In your Beamer account, go [NPS > NPS by Email](https://app.getbeamer.com/nps#npsNotifications) .
2. There, look for the **Send NPS email survey** section, write the email address and click on **Send Email**.

![NPS single user email demo](https://cdn.us.document360.io/9697557a-eb5d-476f-9b09-062b0f7bdcbd/Images/Documentation/66d55f84a7d5182807c82ee6_66d546ec9af28bdc54403aea_nps-email.png)
3. A modal notification will appear confirming that the email was sent successfully.

![NPS email modal demo](https://cdn.us.document360.io/9697557a-eb5d-476f-9b09-062b0f7bdcbd/Images/Documentation/66d55f84a7d5182807c82ee9_66d546ec9af28bdc54403ae7_nps-email-ok.png)
4. Once you have sent surveys by these methods, you'll see a list called **Emails sent**, at the end of the [NPS by Email](https://app.getbeamer.com/nps#npsNotifications) page.

#### How to create NPS email campaigns.

You can send NPS surveys by email to multiple users by following these steps:

1. In your Beamer account, go [NPS > NPS by Email](https://app.getbeamer.com/nps#npsNotifications).
2. At the **Send NPS email survey** section, write the email address and click on **Send NPS email campaign**.
3. Upload a *CSV* (comma-separated values) file by clicking on **Upload & Send**.
4. Once you have sent surveys by these methods, you'll see a list called **Emails sent**, at the end of the [NPS by Email](https://app.getbeamer.com/nps#npsNotifications) page.

![NPS CSV demo](https://cdn.us.document360.io/9697557a-eb5d-476f-9b09-062b0f7bdcbd/Images/Documentation/66d55f84a7d5182807c82ef2_66d546ec9af28bdc54403aed_nps-email-campaign.png)

The expected CSV file format is very flexible: You can add *any* of the columns specified in the description with the user information you have in hand. The only **required** column is one specifying the users' **email** (*userEmail, user_email* or *email*).The first line of the CSV must contain the **headers** indicating the user field represented by each column, which can be any of the following:

```plaintext
userId            user_id            id
userEmail         user_email         email
userFirstName     user_firstname     firstName     firstname
userLastName      user_lastname      lastName      lastname
filter            language           ip            browser
os                city               country       latitude
longitude
```

#### How to manage automated emails.

You can automate your NPS surveying via email by doing the following

1. In your Beamer account, either go to [NPS > NPS settings](https://app.getbeamer.com/nps), or go to [Settings > NPS](https://app.getbeamer.com/settings).

![NPS automation email demo](https://cdn.us.document360.io/9697557a-eb5d-476f-9b09-062b0f7bdcbd/Images/Documentation/66d55f84a7d5182807c82eec_66d546ec9af28bdc54403af0_nps-email-auto.png)
2. Look for the **Delay before sending an email survey** option, to set the amount of days before sending an email survey to a user after they have seen the NPS survey (without completing it).
3. Look for the **Delay before re-sending an email survey** option is the amount of days before sending another email survey to a user after the last email survey they received (without completing it).
4. Don't forget to click on **Save Settings** after making any changes.

### How to create NPS shareable links.

The **NPS by Links feature** allows you to create direct links to your NPS surveys.

#### Create links for single users.

**Single-user links** allow you to be used by a unique user, with a unique email address. To create one:

1. In your Beamer account, go [NPS > NPS by Link](https://app.getbeamer.com/nps#npsLinks).
2. There, look for the **Single-user link** section, write the email address and click on **Generate Link** to create and copy the link.
3. A URL will appear and if you click on it will get copied, ready to share.

![NPS single-user link demo](https://cdn.us.document360.io/9697557a-eb5d-476f-9b09-062b0f7bdcbd/Images/Documentation/66d55f84a7d5182807c82eef_66d546ec9af28bdc54403af3_nps-link-single.png)

#### How to create links campaigns.

**Link campaigns** allow to generate a link that can be accessed by multiple users. To create one:

1. In your Beamer account, go [NPS > NPS by Link](https://app.getbeamer.com/nps#npsLinks).
2. There, look for the **Link campaigns** section.
3. Click on the **Create New Link Campaign** button, this will create a new link.
4. You can change the title or alias of your campaign by changing the **name** input.
5. You can copy the link by clicking on the **link** input.

Link campaigns can be *temporarily paused* (then re-enabled) by clicking on the **pause button**. This means that the link will no longer work until the campaign is re-enabled by clicking on the **play button**. You can copy a campaign link by clicking on the **copy icon** and delete them permanently by clicking on the **delete button. Each**.Each link is reusable and can be shared with multiple users, optionally adding any or all of the following parameters to identify each distinct responder: *‍*

```plaintext
https://www.example.com/npsSurvey?l=xxxxx&userId=1234&email=jdoe%40getbeamer.com
&firstName=Jane
&lastName=Doe
```