---
title: "NPS quickstart: setup, customization, and timing at a glance"
slug: "nps-quickstart-setup-customization-and-timing-at-a-glance"
updated: 2026-07-10T17:31:07Z
published: 2026-07-10T17:31:07Z
canonical: "help.userflow.com/nps-quickstart-setup-customization-and-timing-at-a-glance"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.userflow.com/llms.txt
> Use this file to discover all available pages before exploring further.

# NPS quickstart: setup, customization, and timing at a glance

This is a quick at-a-glance summary for setting up and configuring NPS surveys in Beamer. For full detail on any topic, use the links at the bottom.

## Getting started

1. Go to the NPS view (bubble icon in the left menu) or Settings > NPS.
2. Toggle Enable NPS and confirm.

## Customizing your survey

- **Appearance:** colors, custom CSS, and survey type (0–10, 1–5, emoji scales) are all under NPS > NPS settings > Appearance.
- **Wording:** survey text and languages are under the same NPS settings page.
- **Feedback:** make feedback optional or mandatory, and add multiple-choice follow-ups, from NPS settings.

## Timing and frequency

- **Initial delay** (default 30 days): how long before a new user first sees the survey.
- **Retry delay:** separate settings for users who already rated vs. users who closed the prompt without rating.
- **Percentage of users to prompt:** default 60%, controls what share of eligible users see it at all.

## After a response

Automatic email follow-ups by NPS category (promoter/neutral/detractor) can be configured under NPS > NPS settings > Automatic Email Responses.

## Need more detail?

- Full customization options → [How to customize NPS surveys](https://help.userflow.com/beamer/docs/en/how-to-customize-nps-surveys)
- Full timing/delay reference → [How do the initial time and delay for NPS get calculated?](https://help.userflow.com/beamer/docs/en/how-do-the-initial-time-and-delay-for-nps-get-calculated)
- Email automation → [Automatic NPS email responses](https://help.userflow.com/beamer/docs/en/automatic-nps-email-response)
- Developer/API setup → [How to Integrate NPS via API?](https://help.userflow.com/beamer/docs/en/how-to-integrate-nps-via-api)