---
title: "What are the different scores compared to the NPS 10 scale?"
slug: "what-are-the-different-scores-compared-to-the-nps-10-scale"
updated: 2025-06-11T17:40:38Z
published: 2025-06-11T17:40:38Z
canonical: "help.userflow.com/what-are-the-different-scores-compared-to-the-nps-10-scale"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.userflow.com/llms.txt
> Use this file to discover all available pages before exploring further.

# What are the different scores compared to the NPS 10 scale?

When comparing various scoring systems to the traditional NPS (Net Promoter Score) 10-point scale, the scores can be aligned as follows:

### Comparison to NPS 10-Point Scale:

- **1 on a 1-5 scale** = **2 on a 0-10 scale**
- **2 on a 1-5 scale** = **4 on a 0-10 scale**
- **3 on a 1-5 scale** = **7 on a 0-10 scale**
- **4 on a 1-7 scale** = **9 on a 0-10 scale**
- **5 on a 1-5 scale** = **10 on a 0-10 scale**

![](https://cdn.us.document360.io/9697557a-eb5d-476f-9b09-062b0f7bdcbd/Images/Documentation/674d826993b643dc1a472135_AD_4nXd7ixJgrf_x9zyA85ZXdULGldJ3bikD_S3ZSvk40V6FO6-faa1P6SiA8Xc7-W8mPzkcYop4s9TNn_VxxvGXcO98Ec8pBB5tEUmaig8NDHEGYubEwBbXlBy90mi9GbRoO28QZqrS.png)

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Similarly, when using alternatives like emojis or a 5-star system, the values get converted accordingly. For instance, if a user selects **3/5 emojis**, this might translate to around **7** on the 0-10 NPS scale.

### 3 Scale Emoji Display Type:

- **Sad** → **1** (Detractor)
- **Neutral** → **7** (Neutral)
- **Happy** → **10** (Promoter)

### NPS Calculation Formula:

- **Promoters:** Scores of 9-10
- **Passives/Neutrals:** Scores of 7-8
- **Detractors:** Scores of 1-6

![](https://cdn.us.document360.io/9697557a-eb5d-476f-9b09-062b0f7bdcbd/Images/Documentation/674d82745b4c6b183094836b_AD_4nXeKYPkszcKLQlntNqIgvwXUgxDSRJI5WzIGyVMQ_u75VMJpuVVqj1ruhcpZmCu5yZC-Fufu6ja_J7Qwlp8QPPnDKFFgQ9W8lVZrdSFfsES65bpZPFiW2OSDVUMxkFrtM9kA9QxZ.png)

### Note on Accuracy:

While converting scores from alternative scales to the NPS 10-point scale can be helpful, the granularity and interpretation may vary, so accuracy may decrease when switching systems.