Assistants are designed to work in a single language. However, you can create multiple assistants in various languages and incorporate them into your resource center.
Start by creating a separate assistant for each language. You can select the language in the assistant builder. Ensure each assistant is trained and published.
Then, in your resource center, add an AI Assistant block for each language. Choose the appropriate assistant for each block. Enable Only show block if and include an Attribute condition. Select the Locale Code attribute and set it to match the correct locale code.
User ratings and feedback
Users can rate the assistant’s replies using the thumbs-up and thumbs-down icons located below each response.
Upon liking or disliking a reply, users can provide additional feedback in a free-form text field.
You can view both the ratings and the feedback on the assistant’s Analytics tab.
Analytics
This tab includes a chart displaying the number of messages, likes, and dislikes.
Additionally, it lists all the conversations the assistant has had with users. Click a conversation to view each message, including ratings and feedback messages. AI conversations can also be exported to CSV by clicking the Export button next to the conversations.
