--- title: "Userflow plans: what's included, how pricing works, and changing your plan" slug: "plans-and-billing" updated: 2026-10-28T19:40:34Z published: 2026-10-28T19:40:34Z canonical: "help.userflow.com/plans-and-billing" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.userflow.com/llms.txt > Use this file to discover all available pages before exploring further. # Userflow plans: what's included, how pricing works, and changing your plan Your Userflow plan sets how many monthly active users (MAUs) you can have, how many environments you can run, and which features you can use. This page explains where to see what your plan includes, how pricing works, and how to move to a different plan. ## Where can I see what my Userflow plan includes? Your current Userflow plan, its limits and what it costs are in your [billing settings](https://app.userflow.com/app/_/settings/billing). If you don't see Billing in Settings, you may not have Admin access. Ask your account Owner or an Admin. Just exploring Userflow? See current pricing and a full feature comparison on the [pricing page](https://www.userflow.com/pricing). ## How does Userflow pricing work? Userflow pricing is based on three things: - **Monthly active users (MAUs).** Your plan includes a number of MAUs. Userflow counts MAUs over a rolling 30-day window. If you go over your limit, Userflow keeps running and you're upgraded to the next MAU tier automatically. See [How Userflow tracks and bills MAUs](https://help.userflow.com/docs/how-userflow-tracks-and-bills-monthly-active-users-maus). - **Environments.** The number of environments you can run, such as Staging and Production, depends on your plan. Extra environments may be available as an add-on. - **Features.** Which features you can use, such as the Adoption Agent, Action Flows and some integrations, depends on your plan. For when you're charged and what each invoice covers, see [When am I charged for my Userflow subscription?](https://help.userflow.com/docs/managing-your-userflow-subscription-and-billing) in Managing your Userflow subscription. ## How do I upgrade or downgrade my Userflow plan? How you change your Userflow plan depends on whether you're on a trial or a paid plan. - **At the end of a trial,** you choose a plan yourself in Settings → Billing, and it doesn't have to be the plan you trialled. See [What happens when my Userflow trial ends?](https://help.userflow.com/docs/managing-your-userflow-subscription-and-billing) - **On a paid plan,** our team makes upgrades and downgrades for you. If the Billing page asks you to contact support, that's expected. To change a paid plan: 1. Message us in the in-app chat, or email [support@userflow.com](mailto:support@userflow.com) from your account email. 2. Tell us which plan you want to move to. 3. We'll confirm when the change takes effect and how it's billed. For a downgrade, we'll also tell you anything you need to bring within the new plan's limits first. You can upgrade at any point in your billing cycle. ## What has to change before I can downgrade my Userflow plan? A Userflow downgrade goes through once your usage fits the lower plan's limits. Our team tells you what's over, written as current / allowed (for example, "resource centers 3/1" or "environments 3/2"), so you know what to reduce. | What | What to do if you're over the lower plan's limit | | --- | --- | | Monthly active users (MAUs) | Nothing to remove. If your MAUs go over the lower plan's limit, you're upgraded to the next MAU tier automatically. | | Team members | Remove team members in Settings → Team until you're within the plan's seat limit. See [Managing teams in Userflow](https://help.userflow.com/docs/team-management). | | Environments | Archive or delete extra environments in Settings → Environments. | | Event trackers | Turn off extra event trackers. You choose which ones to keep. | | Survey questions | Remove survey questions until you're within the limit. The limit counts questions across published flows in all environments. | | Integrations | Integrations the lower plan doesn't include, such as HubSpot or Salesforce, stop syncing. | Your history is kept when you downgrade. User sessions, event history and analytics stay in Userflow, but some reports may not be available on the lower plan. ## What happens to my content when I upgrade my Userflow plan? When you upgrade your Userflow plan, all your flows, checklists and settings stay as they are. Upgrading adds features and raises limits. Nothing is removed. ## Related articles - [Managing your Userflow subscription: trials, billing cycle, and what you can change yourself](https://help.userflow.com/docs/managing-your-userflow-subscription-and-billing) - [Update your payment method, billing contact, and invoices](https://help.userflow.com/docs/updating-billing-details) - [Canceling your Userflow subscription or finding your renewal date](https://help.userflow.com/docs/canceling-your-userflow-subscription) - [How Userflow tracks and bills MAUs](https://help.userflow.com/docs/how-userflow-tracks-and-bills-monthly-active-users-maus)