---
title: "Understanding your Userflow plan — features, limits, and plan changes"
slug: "plans-and-billing"
updated: 2026-06-02T15:55:07Z
published: 2026-06-02T15:55:07Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.userflow.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Understanding your Userflow plan — features, limits, and plan changes

## Userflow plans

Userflow offers three plans: **Startup**, **Pro**, and **Enterprise**. The right plan depends on your MAU volume, the number of environments you need, and which features you want to use.

For current plan pricing and a full feature comparison, visit [userflow.com/pricing](https://userflow.com/pricing).

## What changes when you downgrade

If you downgrade to a lower plan tier, features and limits that exceed the lower plan's allowances will be affected. Before your downgrade takes effect:

- **Environments:** If you have more environments active than the lower plan allows, you'll need to archive the extras.
- **MAU:** If your current MAU exceeds the lower plan's limit, usage caps apply at the start of the next billing period.
- **Feature access:** Features exclusive to higher-tier plans (e.g., Adoption Agent, advanced analytics) become unavailable immediately upon downgrade.
- **Data retention:** Historical data (user sessions, event history, analytics) is retained — you won't lose past data when downgrading, but you may lose the ability to view certain reports depending on plan feature access.

## How to request a plan change

Plan changes (upgrades and downgrades) are managed by the Userflow customer success team — you cannot change your plan directly from the Userflow app.

To request a plan change:

1. Contact your Userflow account manager or customer success manager directly.
2. If you don't have a named contact, email [support@userflow.com](mailto:support@userflow.com) with your request.

## How to find your renewal date

1. In Userflow, go to **Settings** from the sidebar.
2. Select **Billing**.
3. Your current plan, renewal date, and billing summary are shown here.

If you don't see a Billing option, you may not have Admin access to your Userflow workspace.

## Frequently asked questions

**Can I upgrade mid-cycle?** Yes. Upgrades take effect immediately and are prorated for the remaining billing period.

**Can I add more environments to my current plan?** Additional environments may be available as an add-on. Contact your CS team for details.

**What happens to my content if I upgrade?** All your existing flows, checklists, and settings are preserved. Upgrading unlocks new features and higher limits — nothing is removed.

**My question isn't answered here.** For plan and billing changes, contact your Userflow CS team or email [support@userflow.com](mailto:support@userflow.com).