Showing Beamer in the Intercom Messenger

If you show your Beamer posts through the Beamer app in the Intercom Messenger (the card on the Messenger home), some Beamer features work differently there. Here's what to expect.

What the Intercom app does and doesn't do

• It shows your Changelog posts in a card on the Messenger home.

• It doesn't pass your Intercom user data to Beamer. Beamer can't tell who is viewing the card, so it can't match them to a segment. Posts with a segment filter don't appear in the card, and views from the card show FILTERS: N/A in your analytics.

• It has no setting for a filter or a product. Everyone who opens the card sees the same feed.

If you need a different feed per brand, product, or group of users

The Intercom app can't do this. Use one of these instead:

1. Install the Beamer embed script in your app and pass each user's segment in the filter parameter. For example, filter: "brand-a" for users of one brand and filter: "brand-b" for another. Then add the same value in the Segment filters field of each post. See How to use segmentation.

2. Fetch posts through the Beamer API for each brand and show them in your own interface. See Beamer API Reference.