Integrating Slack with Beamer

Available in private beta for customers on the Changelog Scale plan and above.

Stay connected with your product updates and user interactions without leaving Slack. Beamer’s Slack integration brings your changelog notifications directly to your team’s communication hub in Slack, ensuring you never miss customer engagement or important updates.

The Beamer Slack integration allows you to:

• Receive instant notifications when new posts are published to your changelog.

• Track customer engagement with real-time alerts for reactions and comments.

• Configure multiple channels to route different types of notifications where they’re most relevant.

• Stay in your workflow without constantly switching between Beamer, email, and Slack.

Alerts sent to Slack

You’ll receive Slack alerts for key Beamer activities:

• New posts in your changelog.

• Customer reactions (e.g., liked, emojis) on your posts.

• Comments and replies from your users.

Notifications can be configured for multiple Slack channels (e.g., for different types of alerts) and include essential details such as the post title, author, direct link, and relevant snippets to provide context at a glance.

Configuring the Slack integration

Note

We’re currently running this as a private beta while we complete Slack’s official app approval process, so you may notice this integration isn’t yet available in Slack’s public app directory. Once approved, the integration will be available through Slack’s official app directory for all eligible customers.

Connect and configure Slack with Beamer

To configure the integration, you must:

1. Connect your Slack workspace with Beamer.

2. Grant Beamer permission to your Slack workspace.

3. Configure the details of the alert messages that will be sent to your Slack channel.

Step One: Connect Slack with Beamer

1. In Beamer, select Integrations from the sidebar.

2. Click Connect for the Slack integration.
   

3. Enter a connection name in the Authentication tab.
   

Step Two: Grant Beamer permission to Slack

• Click Allow to grant Beamer permission to your Slack workspace.
  

Step Three: Configure alert message details

1. In the Workflow tab, click a post option to configure it with Slack: Publish, Reaction, and/or Comments alerts.
   
   

2. Configure the fields you want included in the channel message. These message fields are determined by Slack. For more details about these fields, refer to https://docs.slack.dev/reference/methods/chat.postMessage/
   
   
   Channel: Select your Slack channel where messages should be sent.
   Message text: Select the fields that should be included in the alert messages sent to the Slack channel. Click in the Message text field and select the desired fields in the order in which they should appear. These fields are dynamic and will update based on your product information.
   
   
   Send as bot: Choose True or False to indicate whether messages should be sent as a bot. (If the bot is not selected, messages will be sent from the user who is configuring Slack in Beamer.)

   Note: Additional step required

   If you configure Send as bot=True, you must additionally invite the Beamer bot to your Slack channel using one of the following methods:  

       - In the target Slack channel, type /invite @Beamer and select the Beamer app from the list.
        
       OR
       - In the target Slack channel, type /invite, select Add apps to this channel, locate the Beamer app, and click Add.
        
   
        

   Bot name (Only if ‘Send as bot’ is enabled): Type a name for your bot.  
   Icon emoji (Only if ‘Send as bot’ is enabled): Add an emoji to be used at the bot’s profile icon using the colon shortcodes, e.g., :thumbsup: will render as 👍  :white_check_mark: will render as ✅ .
   Icon url (Only if ‘Send as bot’ is enabled): Enter a URL for the image to use as the bot’s profile icon (Note: This will override the icon emoji, if present.)
   Link names: Choose True or False to indicate whether Slack posts should convert @username and #channel references into clickable links.
   Unfurl media: Choose True or False to indicate whether you want to allow Slack to expand and preview images, videos, or rich media links in the message.
   Unfurl links: Choose True or False to indicate whether you want to allow Slack to expand and preview standard web links in the message.
   Reply broadcast: Choose True or False to indicate whether you want replies to the post to be broadcast in the Slack channel.
   Mrkdown: Choose True or False to indicate whether you want to enable Slack’s Markdown formatting (bold, italics, lists, links, etc.)
   Markdown text: Configure this field to allow Slack to include content formatted in other markdown formats in Slack posts.
   

3. Click Save Mapping or Continue when you’ve set up the post configuration. (Note: There is an additional Save button at the top that is required to activate the workflow in the next step.)
   or
   Note: If you haven’t saved the mapping with this step, its status will display as Draft.
   
   

   ‘Save Mapping’ vs. ‘Continue’ buttons

   The first time you save your selections, the Save Mapping button will appear in the lower right of your screen. Subsequent updates will present a Continue button instead. Clicking the button that is displayed (either Save Mapping or Continue) is required to save any new or updated selections before clicking Save at the top of the settings, which then activates the mapping updates.

4. Click Save. (Note: If the Save button is not active, it means that you have unsaved mapping settings. Click Save Mapping or Continue in the lower right corner, if needed, and then click Save.)

5. Use the toggle switch to update the configured post alert from Inactive to Active status.
   
   

6. When you return to the Integrations page, Slack will show that it is configured. Click the cogwheel to return to the configuration to update or change the authentication connection or workflow.
   
   

7. Repeat the configuration steps for each post type (Publish, Reactions, or Comments) you want to enable.