The resource center creates a persistent, intelligent help hub that resides directly within your application, giving users instant access to answers, tutorials, and support without ever leaving their workflow. By combining AI-powered assistance, contextual content, and on-demand tutorials into an always-available widget, you can dramatically reduce support ticket volume while empowering users to solve problems and discover features independently. This self-service approach not only improves user satisfaction but also frees your support team to focus on complex, high-value interactions.
Always-on Resource Center for instant help access
The resource center is an always-on, contextual, and personalized help widget that empowers users to find help directly within your app. Empower users to find answers without leaving your app, while freeing support teams for higher-value tasks. Create a persistent help hub that's available across all pages of your application.
Example: A project management platform adds a resource center that appears as a subtle help icon in every screen. Users can instantly access tutorials, FAQs, and guided tours without leaving their current workflow, resulting in a reduction in support tickets and an improvement in user satisfaction scores.
AI-powered automated support with OpenAI’s GPT-4 assistant
Userflow’s AI Assistant delivers automated answers to users' questions within your app, leveraging your knowledge base and website, powered by OpenAI's GPT-4. Provide users only factual information with no AI hallucinations - if the AI Assistant doesn't know the answer, it won't make one up and refers customers to the support team. Deploy intelligent chat support that provides instant, accurate responses.
Example: A SaaS accounting platform trains its AI Assistant on its entire documentation and help center. Users ask complex questions, such as "How do I reconcile bank transactions with recurring payments?" and receive step-by-step guidance within seconds, with a majority of support queries handled automatically.
On-demand interactive tutorials and flows
Flows and checklists can be configured to enable users to find and start them on demand. Let users discover and initiate guided tours whenever they need a refresher or want to explore new features. Create a library of self-service tutorials that users can access as needed in a dedicated resource center.
Example: A design tool creates a resource center with on-demand tutorials for advanced features such as custom animations, API integrations, and team collaboration. Users can self-serve the adoption of complex features without waiting for support or scheduled training sessions.
Contextual self-service based on user location
You can control when the resource center appears under the Only show resource center if option. This is useful if you want it to be hidden on certain pages or only visible to specific users. Add conditions to determine when a message or subpage should be displayed to target the right users at the right time. Deliver relevant help content tailored to the user's context and the current page.
Example: An e-commerce platform displays different resource center content based on user location. The checkout page features payment and shipping help, while product pages display inventory and comparison guides. Admin areas, on the other hand, show advanced configuration tutorials.
Targeted announcements and proactive help
As the resource center becomes the always-on widget for customers, it's excellent for sharing targeted messages and announcing news, such as webinars, product features, and more. Use the resource center to proactively address common issues and share updates.
Example: A project management tool utilizes the resource center to announce new features with embedded demo videos, share maintenance notifications, and highlight seasonal tips, thereby reducing reactive support while keeping users informed and engaged.
Personalized self-service experiences
Build multiple separate resource centers if you have different user types, with distinct blocks and functionality tailored to each user segment. Organize articles into categories like 'Getting Started,' 'Troubleshooting,' and 'Advanced Features' to make it easy for users to find relevant information quickly. Customize self-service experiences for different user roles and needs.
Example: An HR platform creates separate resource centers for employees (basic HR queries, benefits information), managers (team management, reporting), and HR administrators (system configuration, compliance), each with tailored content and AI assistant training to meet their specific needs.