You can find, download, and make sense of your Beamer invoices from your billing settings. Here's how.
Where to find your invoices
Go to Settings > Billing to view and download invoices for your Changelog and Feedback subscriptions.
NPS invoices live in a separate place — go to NPS > NPS billing to find them.
Updating the company name or tax details on an invoice
Invoice billing details, such as your company name or tax/VAT information, can't be edited from your account. To update them, contact our support team and we'll make the change for you.
Understanding your charges
A Beamer charge is usually made up of:
Your plan fee — the recurring cost of your subscription, billed monthly or annually depending on your billing term.
MAU overage — if you go over your plan's Monthly Active User limit, the additional usage is billed at $50/month per 5,000 additional MAUs.
Annual plans are billed once per term; monthly plans are billed each month on your renewal date.
An unexpected charge or a refund request
If you see a charge you don't recognize, or you'd like to ask about a refund, contact our support team and we'll look into it with you.
For related help, see how to set or change your payment method and how to upgrade your account.