Using Adoption Agent analytics for key engagement insights
Track key engagement metrics like total messages sent, thumbs up/thumbs down feedback, and conversation trends to understand what's working and where users are getting stuck. By reviewing the most frequently asked topics and questions, the most disliked topics, and the most unanswered topics, you can identify gaps in your content, refine your agent’s responses, and make data-driven decisions to continuously improve the experience.
Over time, these insights help you reduce support burden, increase self-serve success rates, and ensure your Adoption Agent delivers real value to your users - not just fielding questions, but answering them well.
Identify Content Gaps from Adoption Agent Conversations
The Adoption Agent Analytics page displays all user conversations in one place. You can view every conversation or filter by topic to see related discussions. Select any conversation to review the full message history, including user ratings and feedback comments.
Userflow analyzes conversations and surfaces grouped topics in Noteworthy Topics, based on dissatisfaction, unanswered questions, and frequency - helping you instantly identify content gaps, improve documentation quality, and prioritize high-impact product areas. Each topic is clickable, allowing you to view a summary, drill into real user conversations, and take targeted action.
To download conversation data, click Export to generate a CSV file.
Noteworthy Topics are generated on a weekly frequency by analysing adoption agent messages in the last 30 days.
