Assistant-level limits set within an individual AI Assistant only apply to that specific assistant in that environment (e.g., staging or production). Global limits, however, apply to all of your assistants and their associated UI functions that contribute to the message count (e.g., test chats, staging environment assistants, etc.) across all environments. This means that even if your assistant-level limit is reached and your assistant is removed from your Resource Center, you can still use other AI Assistants and run test chats, which will continue to contribute to your message count and may result in additional billing or auto-upgrades. However, when the global limit is reached, all of your AI Assistants and all related functionality that contributes to the message count are deactivated, reducing the possibility of additional billing or auto-upgrades.
Assistant-level limits
Assistant-level limits are set for a specific AI Assistant within a single environment and are configured in the settings for that individual AI Assistant.
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The assistant is removed from your Resource Center when its usage limit is reached. When a 24-hour period has passed, it will be reactivated in your Resource Center.
Other AI Assistants (regardless of environment) will remain available even if the usage limits for this assistant have been reached.
Test chats in this and other assistants will still be available. Test chats are counted as messages and are included in your overall usage counts.
Even if the assistant has been removed from your Resource Center because the usage limit has been reached, you may still potentially exceed your limit by using the Test chat function in the Userflow UI or by using other AI Assistants in any environment. This may result in additional billing or an auto-upgrade.
Global limits
Global limits apply to all AI Assistants in all environments and are managed within the AI assistant UI. Usage is assessed on a rolling 30-day basis and will be displayed at the top of the AI Assistant page, allowing you to monitor your usage and adjust your global limit as needed. If your global limit is reached, all AI Assistants and associated UI functionality that may contribute to message counts will be disabled for a 24-hour period..png)
Global limits are calculated collectively across all AI Assistants in all environments.
When your global limit is reached, all AI Assistants are removed from your Resource Center, and all functionality that contributes to message count is disabled. This means that the Test chat function will also be disabled on all AI Assistants.