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Reads the written comments from an NPS survey and groups them into positive and negative themes, with every respondent's comment and score behind each one.
What it does
You give it the link to your NPS survey and pick a time frame. It pulls the responses, sorts the comments into themes, and shows them in two sections—positive and negative—each with a short summary of the themes and the individual comments underneath, scores included.
This is deliberately about the comments. There's no score card, no promoter and detractor split, no trend line. Those live in your Userflow analytics. This skill is for reading what people actually wrote.
What you'll need
The Userflow MCP connected
The link to your NPS survey from the Userflow app
How to use it
"Summarise our NPS feedback."
"What are people saying in the NPS survey?"
"Group the NPS comments from the last six months."
You'll be asked for the survey's link. Paste it from your browser—the skill checks the flow really does contain an NPS question rather than trusting the name, because survey names are often misleading in both directions. The default time frame is the last quarter.
Things worth knowing
Comments are sorted by what they say, not by the score attached. Someone scoring 8 while complaining about pricing shows up under negative; someone scoring 7 while praising the product shows up under positive. The score stays visible next to every comment so you can see where the two diverge.
An empty positive section is usually about your survey, not your customers. Many NPS flows only ask for written feedback from passives and detractors, so promoters have no way to tell you why they're happy. If that's your setup, the skill will point it out and suggest adding a question.
Respondents show as shortened internal IDs. There's currently no way to turn those into names or email addresses, so the skill shows the ID rather than guessing at who someone is.