Adoption Agent fees are determined by the total number of credits applied to messages sent in a rolling 30-day period across all your Adoption Agents in all environments. Each AI message equals one user question answered by the Adoption Agent, which leverages your connected documents or website. Every plan includes a monthly credit limit that can be used to consume messages at a rate of 2 messages per credit when using the latest AI model (GPT-4o). Additional 500-credit bundles are available for $80/month (annual billing) or $100/month (monthly billing). See pricing details.
A global limit is associated with your account, specifying the maximum number of credits used over the rolling 30-day period. Usage is calculated on a rolling 30-day period across all of your Adoption Agents. Your current usage is displayed at the top of the Adoption Agent page, allowing you to monitor usage and increase your limit as needed to avoid reaching the cap that would disable all Adoption Agents and associated UI functionality. Note that this is different than setting and managing agent-level limits, which are managed at an individual Adoption Agent basis.
Agent-level limits vs. Global limits
Agent-level limits help you manage individual deployments, but don't prevent overall usage from growing.
Global limits act as a safety net, completely stopping Adoption Agent-related usage when reached to prevent unexpected billing or auto-upgrades.
Usage calculations for both agent-level and global limits are assessed on a rolling 30-day period. If an agent or related functionality is deactivated when a limit is reached, it will be restored after 24 hours when the 30-day calculation resets.
Learn more: Agent-level limits vs. Global limits
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Managing your global limit
Use global limits to prevent your Adoption Agents from incurring overages that lead to automatic upgrades. When the global limit is reached, all your Adoption Agents and associated agent functionality in the Userflow UI (e.g., test chats, staging environments, etc.) will be disabled for a 24-hour period. After this period, functionality will resume.
Userflow automatically sends you email notifications (warnings) when usage reaches 90% of the limit you’ve set, allowing you time to assess usage. If you exceed your limit (which is assessed company-wide across all of your Adoption Agents), one of two results may occur:
You will be auto-upgraded, or
Your Adoption Agents will be removed from all environments due to reaching your global limit, if one is set.
In either case, you will receive an email notification with details. Learn more in the Adoption Agent usage notifications documentation.
Manage your global limit:
Select Adoption Agent from the sidebar.
Click Manage global limit.
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Click No limit (or the number that has been previously set) and enter the number of credits per rolling 30-day period you want to set.
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Click Save global limit.
Managing Adoption Agent-level limits
Allocate subscription capacity and mitigate potential abuse by setting credit limits (per user per day and per rolling 30-day period across all users) for each individual Adoption Agent.
To set maximum credit limits in the agent settings. For more details, refer to the Adoption Agent settings and advanced customizations documentation.
Maximum messages per month for an Environment (across all users)
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Default: Unlimited
Custom limit: Set a limit to control usage
Usage is assessed on a rolling 30-day period. It’s possible for usage to exceed the set limits between such checks. Please be aware of potential overages and their implications as explained above.
When the limit is reached:
The agent will be hidden from your Resource Center until the limit is expanded after 24 hours.
The account owner will receive an email notification when the agent is disabled.
There may be a brief delay (up to 10 minutes) in both hiding the agent after reaching the limit and restoring visibility at the beginning of the new cycle.
Test messages are subject to your usage limits. Any overages will incur additional charges.
The limit applies to messages sent to the agent while previewing a resource center.
Maximum credits per user per day
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Default: 200
Max: 1,200
The number of messages a user sends to the agent is tracked over the last 24-hour period to determine when to enforce the limit.
When the limit is reached, the user cannot submit new messages. They will receive a response indicating that they’ve reached their daily limit.
Maximum input length
Default: Unlimited
You can limit the number of characters users can enter in the search query to improve search performance and efficiency and prevent potential abuse.
Ensure your latest agent message limits are published.
Privacy Assurance and Adoption Agent
Userflow does not use AI inputs to train, fine-tune, or otherwise improve public large language models. However, to maintain the highest standards of data security, we strongly recommend training your Adoption Agent on non-sensitive data and instructing users not to submit any sensitive or private information in their Adoption Agent searches. Refer to our Terms of Service for additional details.