Userflow Resource Center is a powerful, always-accessible help widget that transforms how users find support within your application. By providing contextual, personalized assistance directly in your app, it eliminates the friction of navigating to external help pages while reducing support ticket volume.
This guide covers proven best practices and strategic use cases to help you maximize the impact of your Resource Center. Whether you’re implementing your first help widget or optimizing an existing one, you’ll learn how to create a seamless self-service experience that enhances user satisfaction and drives product adoption.
Resource Center Guide
To learn more about setting up a Resource Center, see our Resource Center Implementation Guide.
Best Practices for Userflow Resource Center
Always include a checklist: Checklists are a great way to show relevant learning and displays a progress indicator in the Resource Center, giving users a sense of accomplishment.
Add a Contact block at the bottom: Adding contact information in a Resource Center provides a clear escalation path for customers.
Use conditional display strategically: Leverage the “Only show resource center if” option to control visibility based on user segments, pages, or specific conditions.
Create multiple resource centers: Build separate Resource Centers for different user types or roles for better personalization.
Maintain brand consistency: Your brand. Your colors. Your style. No extra effort. Use our easy-to-configure themes to make sure your Resource Center blends right in with your app.
Key Use Cases
Knowledge base integration: The Knowledge base block enables your users to search your existing knowledge base without leaving your app.
Reduce support tickets: Give users the power to explore and learn at their own pace with always accessible guided tours. This reduces repetitive support questions while boosting product adoption.
Progressive onboarding: Use checklist blocks to guide users through setup processes with clear progress indicators.
Feature discovery: Provide on-demand access to flows and tutorials that help users explore product capabilities.
Feature updates: Announcements in Userflow let you update users about new features, fixes, events, and more, all within the Resource Center.
Custom messaging: Use Message and Sub-page blocks for greetings, important information, or embedded video content.
Multi-channel support: Integrate live chat providers (Crisp, Freshdesk, Help Scout, HubSpot, Intercom, Zendesk) for seamless escalation.
AI-powered support: Userflow’s AI Assistant delivers automated answers to your users’ questions within your app, leveraging your knowledge base and website, powered by the latest LLMs.
Custom actions: Use Action blocks to trigger specific workflows, navigate users to key pages, or execute custom JavaScript.
Segmented experiences: Create different Resource Centers for various user types, subscription tiers, or product areas.
Analytics & Optimization
Track engagement: Monitor which blocks users interact with most to optimize content placement.
A/B test different configurations: Test various block arrangements and content to improve user satisfaction.
Use conditional logic: Show relevant blocks based on user behavior, page context, or completion status.