Adding and deleting steps in a flow

Prev Next

In the Flow builder you can add a step to the end of a flow, insert a step between two existing steps, or delete a step you no longer need. This page shows how to do each.

How do I add a step to a flow?

  1. Click Add step at the end of the flow.
    The Add step button at the end of a flow in the Flow builder

  2. Choose the step type and fill in the step. To reuse a step you saved, pick it from Templates instead. See Step templates.

To put the new step between two existing steps instead of at the end, use one of the methods in the next section, "How do I insert a step between two existing steps?"

How do I insert a step between two existing steps?

The Flow builder gives you two ways to add a step between two existing steps. Both end in the same place, so use whichever you prefer.

Insert a step from the step's action

  1. Select the earlier step: click the step that should come before your new step.

  2. Open its action: click the step's current Go to step action button.

  3. Add the new step: select Add new step. The new step appears right after the earlier step, and the earlier step now links to it.

  4. Reconnect the flow: add a button to the new step and connect it to the step that used to come next.

Insert a step by dragging it into place

  1. Create the step: click Add Step in the far-right panel of the Flow builder. You may need to scroll sideways to find it.

  2. Place it: drag the new step to where it belongs between your existing steps.

  3. Point the earlier step at it: click the link port (the connection point) on the earlier step, then click your new step.

  4. Reconnect the flow: add a button to the new step and link it to the step that used to come next.

If a step ends up with nothing leading to it, the builder marks it as disconnected. See Disconnected steps.

How do I delete a step?

  1. Click the gear icon on the step you want to delete.
    The gear icon on a flow step, which opens the step settings and the Delete step option

  2. Click Delete step.

After deleting a step, check that the step before it still leads somewhere, so users don't get stuck.