Userflow plans
Your Userflow plan scales with your MAU volume, the number of environments you need, and which features you want to use.
To see your current plan and what's included, check your billing settings. Just exploring Userflow? See current pricing and a full feature comparison on our pricing page.
What changes when you downgrade
If you downgrade to a lower plan tier, features and limits that exceed the lower plan's allowances will be affected. Before your downgrade takes effect:
Environments: If you have more environments active than the lower plan allows, you'll need to archive the extras.
MAU: If your current MAU exceeds the lower plan's limit, usage caps apply at the start of the next billing period.
Feature access: Features that aren't included on your new plan become unavailable immediately upon downgrade.
Data retention: Historical data (user sessions, event history, analytics) is retained — you won't lose past data when downgrading, but you may lose the ability to view certain reports depending on plan feature access.
Survey questions: Your plan may include a limited number of survey questions, counted across published flows in all environments. If a downgrade puts you over your new plan's limit, you'll need to remove questions until you're back within it.
Changing your plan
Upgrades and downgrades are made by our team. Message us in the in-app chat or email support@userflow.com and tell us which plan you want. If the Billing page asks you to contact support, that's expected. The team will make the change for you.
Downgrades go through once your usage fits the lower plan's limits. We'll tell you anything that's over so you can bring it down first.
Cancellations are self-serve in Settings → Billing. If something stops you from finishing, contact support and we'll help. See "Canceling your Userflow subscription".
How to find your renewal date
In Userflow, go to Settings from the sidebar.
Select Billing.
Your current plan, renewal date, and billing summary are shown here.
If you don't see a Billing option, you may not have Admin access to your Userflow workspace.
Frequently asked questions
Can I upgrade mid-cycle?
Yes. Contact support and the team will confirm when the change takes effect and how it's billed.
Can I add more environments to my current plan?
Additional environments may be available as an add-on. Contact your CS team for details.
What happens to my content if I upgrade?
All your existing flows, checklists, and settings are preserved. Upgrading unlocks new features and higher limits — nothing is removed.
My question isn't answered here.
For plan and billing changes, contact your Userflow CS team or email support@userflow.com.